GLOMA support
Need help?
A question about the website, app, a booking or payment? Here is how to reach us.
Write to GLOMAcontact@gloma-officiel.com
To help us help you
Tell us what it concerns and explain what happened. For a technical issue, include your device and app or browser version. If you attach a screenshot, hide personal information.
Do not send passwords, full card numbers, personal journal entries or health information.
Practical questions
Managing a booking
Find your Calendly confirmation email. If it includes links to reschedule or cancel, use them according to the stated terms. If you cannot find it, check your spam folder and then contact GLOMA.
The free conversation lasts 30 minutes. The discovery session lasts 45 minutes and can be requested through Contact. Online payment for this session is not currently offered. For an in-person session, begin with Contact & bookings : the location and any travel costs are agreed before payment.
A question about a payment
Tell us the offer, payment date and the reference on your Stripe or PayPal receipt, if you have one. The applicable terms are in the Terms of sale (French). A payment receipt and an invoice are different documents; contact GLOMA if you need one.
A problem with the app
Tell us which screen is affected, what you expected and what you see. Do not erase your data or uninstall the app before checking how to back up anything you want to keep.
Details specific to the app are in its privacy notice.
An Apple purchase or subscription
If you purchased through Apple, this is separate from paying for personal support on this site. Check your Apple account for the available options. Deleting an app does not automatically cancel a subscription.
My data or GLOMA emails
For a request about your data, write to contact@gloma-officiel.com. The unsubscribe link in GLOMA updates lets you stop receiving them. See the privacy policy (French reference) for details.
Want to arrange personal support?
To discuss your project or request an in-person session, see Contact & bookings. GLOMA offers wellbeing support; this help service is not medical care.